The cornerstone of our service package is the Customer Service Delivery Audit, customized to your organization. This audit has been specially developed to be the last word in determining whether your company is honoring its customer service commitments and committing to the highest standards in customer satisfaction.
Our Customer Service Delivery Audit is unique in the consultancy industry for its investigative depth, precision, and ability to return meaningful, actionable analysis that will ensure a high water mark in customer satisfaction:
- Anonymous Testing – Our customer service delivery audit is conducted with complete anonymity, ensuring the legitimacy and accuracy of the results. The audit debriefing and follow-up interviews are conducted with senior management.
- Precise Accounting – David Rimmer has developed a checklist of over five hundred unique points that provides the ultimate assessment of customer service diligence. This checklist encompasses all areas of customer service, most of which go unseen by executive management.
- Valuable Analysis – The data that we return is an invaluable source of ideas and recommendations for review: areas that need improvement, those deserving of special praise and focus, personnel issues, external concerns, organizational inefficiencies... everything you need to know to help your company put smiles on your customers' faces.