Aviation Consulting Services

David Rimmer’s hands-on consulting services are focused on three very specific areas: customer service and satisfaction, crisis management, and motivational speaking.

Aviation Crisis Management

Crisis Management IntroManaging your business during the good times is straightforward, but the ultimate measure of a company and its leadership is how you respond to and lead during a crisis. Maintaining strong ties with customers, employees, regulators, and the media is crucial to emerging from an emergency intact. Having survived a major crisis and helping to manage its aftermath, David has walked the walk – and is uniquely qualified to share his lessons on managing disaster from the center of the storm.

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Motivational & Keynote Speaking

Public Speaking IntroDavid Rimmer is a nationally-acclaimed professional speaker, aviation executive and business consultant. He is equally in demand for his institutional expertise regarding the aviation industry as he is for his motivational speeches that encompass themes of perseverance and living life to the fullest, most poignantly in his story of surviving a mid-air collision over the Amazon rain forest.

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Customer Service Delivery Audit

Customer Service IntroOur Customer Service Delivery Audit is unique for its depth, precision, and ability to return meaningful, actionable analysis to ensure greater customer satisfaction and loyalty. This customized audit is conducted to determine whether your customer-facing team is honoring service commitments made by your sales professionals and executive management. The goal is to exceed customer expectation with firsthand knowledge of what they experience.

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